DC
Dylan C

1 reviews | Active since Apr 2012

26 May 2016, 09:34

3 months and nothing

<p>I app**** for a normal telkom line about 3 months ago in February. Completed all the details online and got a call from a lady confirming my details.</p> <p> </p> <p>Then I waited a month and nothing! I called in and the lady confirmed that there is no order on the system. So i completed the application on the line. This was in April.</p> <p> </p> <p>On 18th april the order was confirmed and then I heard nothing for a month. I called back on 18th May and the lady said that a appointment has not been made - YET - this is besides the 7 - 21 days promise.</p> <p> </p> <p>Now my order was meant to be fulfilled on 25th May according to the SMS i got but the technician never showed up. I waited for a call but none was received.</p> <p> </p> <p>Then when I call in now i got confirmation that the technician didn't pitch and that they will re-schedule. </p> <p> </p> <p>This is absolutely terrible customer serivice - this is just for the telkom line. </p> <p> </p> <p>I was considering getting ADSL through telkom and ultimatelty FIBRE - but this experience soured my relationship with them.</p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 09:23
Official

Good day dmclarke1

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.