KP
Karin P

1 reviews | Active since Jul 2016

15 Jun 2017, 13:31

3 months and ADSL and Softcap bundle still not cancelled

<p>I have sent through cancellation forms to ********** on 5 April the first time, and thereafter thrice again to cancel our ADSL and Softcap bundle and guess what, still not cancelled!!!</p> <p>you call the call center 10210 and they tell you they can't help you with cancellations, you can only email.</p> <p>So to this day it is not cancelled. What is going on there?</p> <p>I will never recommend any friends or family to ever sign up anything with Telkom!!!!!</p>

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Replies (1)
Telkom
Telkom's reply16 Jun 2017, 11:49
Official

Good day Karin,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team