3 month delay of telephone line transfer

On the 2nd Oct 2017 I requested by e mail the transfer of my land line to my new residence. I was notified that it would be done in 10-21 working days. When this period had lasped i contacted Telkom. I was told that it was in the process of being done. 3 months later, i still don't have a land line or internet, despite paying for this service every month for the last 3 months. My telephone call to the call centre today was quite amusing as the operater told me that my application was stuck! Where? How? I dont understand. Frustrated! Annoyed! Exasperated with such poor service amd the biggest run around ever.