3 month area outage

There has been an area outage in my area (Rocklands Bloemfontein) since 7th June 2017. It's now 3 months since. There are no valid explanations from telkom people. In August the repaired line lasted for 1 week. They've even stopped sending messages with updates on repairs. It seems that just when you think Telkom is getting better, it's actually getting worse. They're even trying to charge me through the downtime. Three customer service consultants promised to get back to me with a proper explanation about the cause of the downtime and they never did. If your livelihood depends on a landline or Adsl then Tough luck. Telkom is the only option and they have no incentive to do better because they have a monopoly on Adsl. They are the worst. They currently hold the record on the longest downtime by a service provider in my book.