KH
Kyle H
1 reviews | Active since Sept 2013
07 Dec 2015, 12:27
3 Hours on phone with Telkom NOTHING!!
Waiting on phone for 40 min then got handed over between the same 2 departments 6 times who both refuse to believe they can help me and obviously have to wait between transfers. Then call was cut. Now waiting another 40 min with no answer. What am i to do , honestly please help me. I need to talk to someone who can assist with my FIXED LTE uncapped package.
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Telkom's replyOfficial
07 Dec 2015, 14:21Hello arcSTyX,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the details of your query, your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175573
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the details of your query, your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175573
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 14:21
Official
Hello arcSTyX,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the details of your query, your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175573
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the details of your query, your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175573
Regards
Narriman
Telkom Social Media Team