3 hours on HOLD!

Ive been on the phone since 2pm today trying to get a contract with telkom each time i call I lit wait for 25 min then call gets dropped. its now 4:26 and i've yet to get assistance. yes me \valued customer"has been waiting for assistance for almost 3 hours.<br> <br> I must says you TELKOM need to go back to BASICS with your customer SERVICE! this very second Im regreting the very contract I have with you guys coz this shows that when I have a problem NO ONE will be there to pick up and assist. <br> <br> Im very disappointed. feel free to track my calls that I have made to telkom!"""