FP
Frank P

1 reviews | Active since Nov 2015

13 Dec 2015, 08:46

3 Hello Peter Reports, 30Days later, no Data

Ok, so my data is finished telkom, and I'm forced to buy your expensive out of bundle rates, because YOU deleted my first query to migrate to a bigger package. Because YOUR system is malfunctioning. I have to pay the price now and I'm very very unhappy. 17Nov last month is when I asked to be migrated to a bigger package. The woodlands agent told me it would be ready the next morning. I said perfect, because I NEED THE DATA. The next morning nothing. Now someone is going to respond to this query and say, so sorry for the invonvenience. The query has been escalated to someone for urgency (By email) . IT WAS URGENT A MONTH BACK. Pick up the phone and call someone! If something is urgent, you don't send a mail, you pick up a phone and you phone your manager, the district manager, the region manager, whoever is necessary! Get someone on the line and sort this thing out. You are costing me!<br> <br> http://hellopeter.com/telkom/complaints/how-long-do-i-have-to-wait-for-my-data-sm***<br> http://hellopeter.com/telkom/complaints/migration-query-4-weeks-old-and-no-results-***<br> http://hellopeter.com/telkom/complaints/how-long-do-i-have-to-wait-for-my-data-***

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Replies (1)
Telkom
Telkom's reply13 Dec 2015, 09:48
Official
Hello frank.pedro,

Please accept our humblest apologies for the frustrations you are experiencing.

Please be assured your matter is in hand and is being attended to. I have once again reiterated the urgency of this matter to management to ensure it receives the highest attention.

Regards
Narriman
Telkom Social Media Team