3 Days - Still not cancelled - Not attended to yet

My wife, sister and myself had Telkom unlimited contracts. We were informed in the beginning of Feb 2015 that our contracts have expired and if we would like to renew them. Seeing as for the last two years there has been no improvement on Telkom signal availability as well as disaster accounting issues, we decided that we would like to move to another provider. We app**** for contracts at Vodacom and requested that our numbers be ported. We were advised that if we are still on contract with Telkom, the number porting will fail. The portings were sucessfull and all the numbers have been moved to Telkom... however our contracts were never cancelled and still are active albeit with different numbers. I have called the call centre and have been to the Telkom branch where I waited for 2 hours in the queue as there was only 2 staff to service the entire waiting population at that store. None the less - we have been given reference numbers for the cancellation and when I called in today I was advised that no one has actually looked at our cancellation request to date. This is ridiculous and I am not going to pay another months subscription because Telkom chooses to delay this problem!