3 Days it take for an simple upgrade

I went into to Telkom Mobile Kennilworth Center on Saturday to do a upgrade of 2 lines.I went to do some shopping while agent was busy with the order.Then after an hour i got back there was an issue that they could not remove my old 5GB package not sure why.This is things that need to be fixed in store not wait for Monday.So now its an inconvinience because we live far from the store and have to come back back Monday.Then Monday come agent Steven call me back to say systems is now offline and he cant activate the contract.He phone back 10 later to say we can collect the contracts.My wife went trough to get there for nothing.waste of time.Then telkom was offline again.Worse of all my service is now not working any more because of some stuff happening on my contract and i cant make or receive call with my existing sim.This is the worse service i have ever gotten from Telkom Mobile store.When Chad was there before he sorted me out asap with my contract.I think Chad needs to come back and help those guys at the Kennilworth Center Telkom Mobile store.So 3rd and still no upgrade.Please rather cancell my contract and i will go somewhere else.I dont want the phones.