3 contract phones taken from Telkom

I have a 2 year contract with Telkom and pay a flat rate of R199. On the 1st December 2015, I received an FNB incontact message of a debit order. The amount debited was R1469. I immediately contacted their Call Center to enquire and was told an iPhone 6 was taken at Southgate Telkom Shop. I was then given a reference number (***4).<br> On the 14th Dec 2015, I received an sms that the case has been escalated to ***** department. I then decided to visit the Telkom shop in Hemmingways East London and was told another phone (Huawei P8 Lite) was taken on the 12th Dec 2015 from Telkom Direct. <br> On the 26 Jan 2016, I received FNB incontact message that R562 was debited and now on a different account. I called again and was told another iPhone 6 was taken under my name. I was then given reference number ***4.<br> I had to cancel these debits from my bank as I could not afford. <br> Till today, I have not received any call from Telkom and when I call I am told this can take up to 6 months to investigate.<br> <br> My worry now is that my credit profile has been damaged by Telkom. <br> I have lost hope that I will get any help from Telkom. Please help me to get this sorted<br>