3 Complaints all in one

<p>If you read the below chat transcript, you will find 3 complaints.<br /><br />1. Useless Telkom Direct Assistance</p> <p>2. Useless 081 180 Assistance</p> <p>3. Useless Online Chat Assistance<br /><br /></p> <p>You are currently being assisted by Dennill Fransman</p> <p>9:15:37 AMDennill: Thank you for contacting Telkom Mobile, you’re chatting to Dennill. How may I assist you?</p> <p>9:15:49 AM You: Hello, I visited your Mall@Reds store on Monday, 24/07 to have my Smartboardband 50GB transferred from my personal name to my Company. I have been working with ********** in this regard, but she is not responding to my emails.</p> <p>9:15:57 AM You: I phoned 081 180 a short while ago, and after explaining my situation to the operator, I was put on hold for 16 minutes and then the phone was put down in my ear.</p> <p>9:16:03 AM You: The number in question is [REMOVED]</p> <p>9:16:08 AM You: ID Number: [REMOVED]</p> <p>9:16:14 AM You: Company Reg# [REMOVED]</p> <p>9:16:19 AM You: Company Name: [REMOVED]</p> <p>9:17:01 AMDennill: Good day Jacques, unfortunately this will not be possible from the customer care side.</p> <p>9:17:10 AMDennill: Is there anything else you need assistance with?</p> <p>9:17:59 AM You: Yes, please give me the email address for the manager of Phindile Langa ********** <p>9:18:48 AMDennill: Do you perhaps know in which department Phindile Langa is?</p> <p>9:19:06 AM You: She works at Telkom Direct Mall@Reds Centurion</p> <p>9:19:55 AMDennill: Unfortunately we also do not have store managers email address, apologies for the inconvenience.</p> <p>9:20:09 AM You: Ok, please log a complaint for me and give me the reference number.</p> <p>9:20:31 AM You: Please include in the complaint that apparently only chat agents can't do anything.</p> <p>DENNIL CLOSES CHAT</p>