3 attempts to cancel a telephone line

a month ago, I used the telkom website to move my service from century city to randburg. I received a reference number. A couple of weeks later after not hearing from Telkom, I tried again and once again I received a reference number but no action. I decided to walk into the canal walk branch located next to Audilens and spoke to a lady who even after taking my details and promising to call the next day, never do. Never mind that she never did anything about any of my requests which included 1. Line migration 2. Number porting 3. Sim swap of a non working sim. To say this sort of shocking service is disappointing is an understatement . One cannot rely on both the telkom website or their people despite having a 24 month contract. She had indicated she would check the line speed but the system was unsurprisingly for Telkom, offline. What's new? They expect me to fulfil my end of the agreement while they can't be bothered to do the same