3.5 Weeks without internet connection

On 15 September 2015 my internet connection suddenly dropped. I logged a call with Telkom reference number: 641CWK140915 after desktop support was unable to sync my call. <br> I phoned every 2nd day to follow up on the call and was told twice by 2 different desktop support members that they escalated my reference. On the 21st September 2015 I phoned Telkom again and was informed that no escalations was made on my current reference number. The desktop support member then finally escalated my call with reference number: 749465<br> A Telkom technician came by my house on the 24th September 2015 and checked my connection. He said that everything seemed fine on my side and that he will need to go do some checks at the Exchange. That was the last time I saw him and heard of him. No feedback from him was received after that. I phoned Telkom again on the 26th September 2015 and the desktop support said that no updates were made on the system. <br> On the 6th October 2015 I phoned again and was informed that my call was escalated in the wrong system and a new reference was assigned to my call. On the 09 October 2015 I went in to a Telkom shop and was informed that this call had no technician assigned.