3-5 Days translates to a month

well my WiFi has not been working for almost a month now and i've been phoning in everyday since the 15th of December 2017 and nothing has been sorted out yet i have requested to speak to a manager and even that has not been granted. initially they told me it was going to take about 3-5 working days but we have now entered the new year and i still have to "be patient" because they cant give an allocated time for delivery of service. People at the call centers don't seem to know whats happening except to add notes to the situation. everyday is a different story with them cause one day there is someone assigned and the next day there's no one then the next there's nothing being done. i've phoned in multiple times in need of my service but my voice goes unheard as sometimes they've even cut the call on me. how do you expect me to pay if i have no access to it? how many more people have to go threw the same problem for this to get sorted out, you promise a quality of service that has not been seen yet. I humbly p**** for at-least some type of response regarding at least a time frame of when the problem can be sorted out. As a costumer you cant be checking on this issue everyday even if it means referring to the app.