2yrs contract being converted to 3yrs

I logged in a call last week and i got a response saying someone will call to resolve my matter...I'm still waiting<br> <br> Hello rubu212,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM197166.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards<br> Wesley<br> Telkom Social Media Team<br> <br> Now i had to call their call centre and they said i need to log a call so that i can get assistance....<br> <br> This is the case number i got: ***1<br> <br> If this matter is not resolved by end of next week i will cancel my three contracts with you and take my business somewhere....this is unacceptable