2nd week and ADSL line still not repaired

Hi there <br> <br> The following fault reference number refers: 893CRK130815 and escalation# 730490 refers<br> <br> I am at a loss at this point - I logged a call because my ADSL line went down on 13 August 2015 - since then I have tried to escalate the matter, contact the social media team etc. to get a response out of Telkom as I need some sort of indication as to the progress of this repair. Even the fault tracking site seems to be stuck on the fact that the call is logged and nothing progresses from there. Not only is this terrible customer service, but embarrassing on Telkom's behalf.<br> <br> How do I go about getting this matter resolved - I also want to know if Telkom will refund me for the time that my line has been down, including ISP charges?<br> <br> Thanks