HB
Hein B

1 reviews | Active since Jun 2013

15 Apr 2015, 20:13

2nd Unauthorized Billing and I am not a client

Telkom deducted money from my account in January 2015. My details were obtained when I app**** for a contract which were cancelled because the handsets were not available anymore. This money was refunded in February 2015. Today 15 April 2015 they went one better and deducted a massive R1926-00 from my account. I have no contracts with Telkom. This is also in the middle of the month which have a huge impact on my cash flow. They confirmed in February my details were deleted and unauthorized access and deductions from my account wont happen again. I need my money to be refunded urgently.<br> Below is email confirmation of previous case: <br> Good day Hein<br> <br> Hope this email finds you well.<br> <br> We tried contacting you on *** however you are unreachable.<br> <br> Please see below feedback:<br> <br> ? We arranged refund of R370.70, it will reflect within 5-10 working days.<br> <br> Please contact us for further inquiries.<br> <br> Kind regards<br> <br> Mogaugelwa Makofane<br> <br> HVC Billing Specialist<br> <br> Email: [Email Removed]<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply15 Apr 2015, 20:23
Official
Hello hbruiners,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103920.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team