2nd Review regarding Telkom's service

<p>I wrote a review last week Tuseday, 14th February, and got what I am now convinced is an automated response as I still heard nothing from anyone. Although the response said that the matter would be escalated, when I phoned the call centre on Friday 17th Feb I got told that cabling faults could not be escallated until 10 working days had passed and it had only been 9 working days.</p> <p> </p> <p>I have just phoned the call centre again and the call has now apparently finally been escallated, but they still cannot tell me how long it will be till the "cabling fault" is fixed.......so it seems even escallating it is not going to help much. </p> <p> </p> <p>It is very very frustrating that the only response you get from Telkom is that its a "cabling fault" and they cannot give you any kind of estimate as to how long that will take. Telkom's cabling department must be unique in that they can get away with not having to commit to anything.</p>