EM
Elkhe M

1 reviews | Active since Apr 2017

13 Apr 2017, 19:43

2nd request unaccepatable service cancellation of 2nd contract

<p>Was promised a response from the billing department ???? Reference ********** 27 spoken to Jeanette</p> <p>My account must be credited URGENTLY!!!</p> <p>Refer to the below: </p> <p>HI Elkhe</p> <p><br />We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.</p> <p>This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.</p> <p>Interaction Ref: AI ********** </p> <p>Regards<br />keagan<br />Telkom Social Media Team</p>

0
Replies (2)
EM
Elkhe M's update21 Apr 2017, 12:27
Reviewer Update

Thank you. Can you please let me know when this be resolved? Today is exactly 1 month since I first logged the error. To date no one can tell me when it will be cancelled and when the cr

Which department is retensions and how long will this still take?

EM
Elkhe M's update21 Apr 2017, 12:30
Reviewer Update

To date no one could tell me when it will be cancelled and when the credits will reflect. Eagerly awaiting your urgent reply.