2Nd Query & still no response

second query and still no service i must say the call centre jhas pathetic service as well as their so called supervisor , whom it seems like they dont know what they where doing lasyt must i calle dto query <br> on a1 x Add On Internet bundle R 349.00<br> which is in my account and i dont know off it keeps on appering and none seems to tell me what is it doing in my account , i made a subcription of R199 which is what iam suppose tobe paying , i have been holding on the line now for 30minutes waiting to speak to a manager no ones has came back to me , iam tired of this pathetic service , if anyone who knows where further can i go with this case because iam tired of this and iam not getting anyservice here maybe i should lodge a complain to the ombudsman , if this query is not responded within two days