2nd Month and Still no feedback on call logged

I logged a call on the 1st of November for not receiving my nightsurfer data as per contract.<br> it is the 1st of October and i still have had no feedback from Telkom Mobile and I made calls twice a week to follow up, at each point I speak to a consultant and a mail gets sent to managers. Nothing happens after this gets done.<br> I am paying for half the service i've been promised. It has truly been an appalling experience thus far.<br> I cant understand that every time I make a follow-up call, nothing happens, as if i don't matter as a customer...<br> Extremely unhappy..