2nd level Technician non existence
<p>Hi, I logged a request on Friday evening for a problem on my telkom adsl and was told that a 2nd level technician must sort the problem, it is now 6 days later and I still have not received a call from anyone in Telkom. In the 6 days I spoke to Bongani,Zanele,Trevor,Steven,Sipho,Wesley Mosana(supervisor)Brandon and Nakkie and not one could get the 2nd level technician to call me and sort this problem. The reference number for my call is ********** 98</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Busi
I sent 2 emails to Wesley ********** and still no reply from him. The first was yesterday afternoon and the second was this morning. Nothing!! I am also awaiting response from the call you sent through to the adsl team with reference number AI ********** .
Hi Busi
I sent 2 emails to Wesley ********** and still no reply from him. The first was yesterday afternoon and the second was this morning. Nothing!! I am also awaiting response from the call you sent through to the adsl team with reference number AI ********** .