2nd Hello Peter complaint - no resolution yet

Refer to hello peter complaint lodged on 28/12/2015, I am still waiting on a response, I should have received a call about 3 weeks ago. Please don't phone and promise a follow up call because you do not call back as promised, email please, that way I have a record and someone to get back to. <br> <br> Service stopped in August 2015, still debiting account for number *** - 3 x refunds of R177.50 owed as at last debit in December. Should any further debits be done, include this amount in the refund and stop debiting my bank account when no service is active.<br> <br> *** - business line activated for my cost, without my request, billing every month but never had service - balance to be reversed as no service was ever activated.<br> <br> Payment profile to be updated for any negative listings created by your inability to reconcile your accounts.<br> <br> Email me to confirm that the above has taken place.<br> <br> Once the above has been actioned and written confirmation received, I would like to discuss the re-activation of an internet line.<br>