TC
Thinus C

1 reviews | Active since Jan 2015

09 Feb 2016, 10:44

2nd Complaint - Technician not meeting appoinment

Since my previous complaint of the technician not meeting the confirmed appointments, they have gone and done it 3 more times. Each time the same; I receive the SMS confirming that a technician has been dispatched but then no one arrives or even has the decency to contact me.<br> <br> I cannot stress enough how unprofessional this behavior is. It show that Telkom has absolutely no respect for the customer. I am sure by the end of the month I will be expected to pay my full subscription even though I am without service for 2 weeks now by no fault of my own? PATHETIC.<br> <br> As promised in my previous complaint I will continue to submit these until a PERSON has contacted me explaining why Telkom deems this behavior acceptable.<br> <br>

0
Replies (1)
Telkom
Telkom's reply09 Feb 2016, 11:06
Official
Hello TTMC,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM194840

Regards
Luleka
Telkom Social Media Team