2nd COMPLAINT AS NO RESPONSE RECEIVED ON 1ST COMPLAINT (LOGGED A WEEK AGO)FROM TELKOM

Logged a web query on Monday, 30 Sept. Followed up with helpdesk on 4 Oct. Escalated to HelloPeter complaint on 7 Oct - NOW SECOND ESCALATION ON HELLOPETER AS NOBODY FROM TELKOM BOTHERED TO RESPOND - how is this possible? Surely Telkom must have a Customer Service department?