2months waiting for cancellation

<p>Last month I sent an email to the cancellations department, notifying them of my contract termination. They did not repond to this email and any other emails I sent through to ask for confirmation of letter recieved, instead they chose to ignore it all and deducted the monthly payment from my account. This month I sent s new email with my cancellation form and ID attached to the same cancellations email address. When I phoned today I was told that the account is still active. Again, no response or attempt at making contact was made. Just a flat ignore!!! I do not even reside in SA anymore, so making a phone call costs me more than the actual contract. Now I'm given a Ref number and must wait yet again for some form of (non existent) contact. Sort this out telkom. I want to be rid of my ties with you. This is exactly why I don't give my bank details to contract services anymore. l am done. And now I must probably pay some more money because of your lack of response time. Are you going to pay my expensive phone call to your service desk from a diffrent country? </p> <p>My Ref number is: ********** 9. </p> <p>And don't bother phoning any SA number you might have of me, I don't live there anymore</p>