RB
Rudi B
1 reviews | Active since Feb 2018
14 Feb 2018, 15:02
2Months no Feedback, Order cant be traced
Telkom does not respond to the call centre, when you call to do a follow-up you have to wait 15min before a person picks up the phone, they don't respond to call me backs, They don't respond to follow-up requests. But you must see how quickly they can call you if you try and a apply for a new products, It is like all Telkom can think of is New sales, dont care about existing clients and once you have signed your new contract, you dont hear from them for more than 2 Months. I tried tracking my order using their website and the website responds, with an error to say that its not on the system how can an order that is two months old not display on your website??
The Worst Customer Service !!!!!
Helpful (0)
Replies (2)0
Replies (2)RB
Rudi B's updateReviewer Update
15 Mar 2018, 09:14Yes it has been escalated to the highest management possible, some management doesnt even want to take the call or refuse to talk when you ask for a manager. Its been escalated to so many different managers and departments its also been escalated to openserve and noting has happend its 3 months now, why do you escalate the case if you know that Telkom does not call back, i have never in these 3months had a situation where Telkom phoned me to give me an update, usually i send a complaint or do the phoning myself, and you can stop posting you responses privately I want potential clients to see your responses and how bad Telkom is with service delivery and customer service
RB
Rudi B's update15 Mar 2018, 09:14
Reviewer Update
Yes it has been escalated to the highest management possible, some management doesnt even want to take the call or refuse to talk when you ask for a manager. Its been escalated to so many different managers and departments its also been escalated to openserve and noting has happend its 3 months now, why do you escalate the case if you know that Telkom does not call back, i have never in these 3months had a situation where Telkom phoned me to give me an update, usually i send a complaint or do the phoning myself, and you can stop posting you responses privately I want potential clients to see your responses and how bad Telkom is with service delivery and customer service
RB
Rudi B's updateReviewer Update
16 Mar 2018, 11:40Telkom was suppose to call me 12/03/2018 to give feeback on this matter after I spoken to a supervisor, she claimed that I will get feedback after 24 hours its
RB
Rudi B's update16 Mar 2018, 11:40
Reviewer Update
Telkom was suppose to call me 12/03/2018 to give feeback on this matter after I spoken to a supervisor, she claimed that I will get feedback after 24 hours its