1 reviews | Active since Feb 2019
2Months for Voice line|2 Failed orders, order 3 success???
Not that this quality of service is new from Telkom, we all know they are terrible but I am going to complain as it's getting worse every time I talk to Telkom.
I have been a client of Telkom for years and I have multiple packages with them, I recently relocated and a month before I moved I app**** for a business line, this order was placed on the 7th of April 2019 and got cancelled for no reason and 0 email correspondence, if I didn't follow up on the 26th of April, the agents advised that I simply add the line to my existing Telkom account, so I proceeded with that, like always very helpful with placing orders, order was placed on the 27th and got a call back on that Monday to confirm credit etc, long pointless process, so that is placed I am happy, I wait patiently for 14Working days, last week I follow up and they ensure that they will come and install this week, out of curiosity I call again today to find out, there is no order on the system. Now a new order is placed and escalated to the management team, I highly doubt that anything will happen with this hopeless case, but I am stuck with them. I already signed a Telkom Mobile 40GB LTE deal to manage temprorarily but need my VDSL to have the internet that I need as the area has no Fibre to go with a different ISP and avoid Telkom at all cost. I am not a happy TELKOM CLIENT, and I WILL NEVER BE, just give me my voice line so I can deal with competent ISP's for the VDSL and internet! If anyone at Telkom reads this, highly doubt it as you have millions of cases like this and I won't be the last. Everything is a lie with a smile and empty promises.
