VV
Vinesh V

1 reviews | Active since Mar 2015

17 Mar 2015, 17:05

2meg line running at 0.018kbs for over 6 months

What a joke. TELKOM<br> I subscribed for a 2 meg line more then 8 months ago. I have a permanent issue where I am only getting a speed of 0.018kb's per second. I have reported this issue so many times I have lost track. <br> I have been in contact with Telkom on a regular almost daily basis and I the client have to keep on calling for feedback because all the technicians are just closing the faults with no resolution.<br> I have to keep on re-opening this issue with the call centre 10210. I have been in contact with so many supervisors I have a list long and not a single one has ever called me back even though they promised to keep me informed of the status. I Think it is time to expose all these supervisors for the ****py services I am getting.<br> I have a long list of names I would like to Publish. My house feels lie a Telkom Exchange with the amount of people coming in and out. I now have a good mind of either closing my account or taking legal action. I am paying for something that is not been delivered. Now the issue is ore serious I keep on losing connectivity.

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Replies (1)
Telkom
Telkom's reply17 Mar 2015, 18:34
Official
Hello vinniev,

Thank you for your post.

Kindly note that we have escalated this issue to our Technical Team for assistance. Feedback will follow. Ref: SM96918

Apologies for all inconveniences caused.

Kind Regards
Tebogo Nash
Telkom Social Media