2gig FreeMe bundle still not loaded since purchase 24 December 2017

Purchased a 2gig freeme bundle on the 24th December 2017 and till this day, it has not been loaded but R149.00 airtime deducted. called on the day spoke to several agents, without any assistant, all telling me its been escalated and will be resolved within 72 working days. 72 working hours calculating is is from 27th,28th, and 29th December and still nothing.

THIS IS SO PATHETIC FROM TELKOM, YOUR IT PEOPLE MIGHT BE ON HOLIDAY, SOME OF US ARE NOT AND WE STILL NEED TO BE TREATED FAIRLY AS CUSTOMER.

called again on the 2nd Jan 2018(happy new year) spoke to katlego who still couldn't assist but instead gave me another turn around time of 24hours(another extra day). got so frustrate hung up. called again later on and spoke to Dikeledi whom also put be on hold and still couldn't this resolved, asked to speak to someone senior and was advised Bongumusa was the only team leader on the floor and couldn't take my call, even though I insisted to hold for him (i didnt mind, its toll free anyway). However i couldn't speak to him and he rather insisted to call me back the next day, but still dololo, no call received from someone senior, asked for an email address for Bongumusa, Dikeledi refused, HOW PATHETIC??? Instead she gave me her email address ********** ).

today 04/01/2017 contact telkom again, spoke to Andile, whom advised me that my request was only logged on the 2nd Jan 2018 (what in the hell did the agents i spoke to from the first day do???), and i got a new TAT time which is 7-14 working days now. will this be resolved,

PLEASE NOTE, I NEED TO BE REFUNDED BACK. NUMBER IN QUESTION **********