29/05 request upgrade line speed 6/06 stil waiting

on 29th May requested Telkom to upgrade my ADSL line speed from 2 to 10 meg. Was informed that my area can support 10 meg line and it will take between 24 and 48hrs and I received my order number. On Tues 2June I enquired about status of my order. was then told that it can take up to 72 hours. on the 3June I again enquired and was told that my order is now with the technical team and it will be activated soon.<br> Today 5 June I again enquired and was told that my order number does not exist and there's no request for an upgrade. At this point I was very upset and asked to speak to her manager. after waiting another 10 minutes on the line I got to speak to Thabiso who was fortunately very helpful. He investigated and could tell me that my order has been activated and reason for delay was there was no available ports yet.is.<br> Now that I can understand. At least I know what the delay <br> thank you Thabiso for you very professional help.