280CNK050218 - Worst service ever for a business line.

Fault 280CNK050218 / Been down since Friday, All our services run through the line including telephone (VoIP) - Line Has 50V and Analog but no digital. VERY URGENT!! Cant do any business at all!!

All of our service runs though our DSL Line, 5 VoIP numbers/Lines, Our accounting and billing systems are done Via Sage Online,and Our core functionality relies on being able to download driver/software for machines and up an to cloud services.

I phone and phone and now they say the fault is going to try and be attended remotely!!!!! this is unacceptable, I have tested the line and do have Analog and a good strong 50V DC on the line just no digital and, I do suspect a card fault exchange/DSLAM side.

This is infuriating as we literally cannot do any business at all and are loosing income by the minute and Telkom just doesn't seem to care not a single bit.