27 days no internet

My internet line is now down for 27 days. Fault was reported on 29 December 2015. Fault nr 38ATK291215. I have communicated with Telkom on Twitter and Facebook and every time they give the same response. The line has not been fixed and they can't give me a target date even. I've complained here numerous times. Each time they say they will follow up. Yet I get no feeback whatsoever. Their service can't even be rated as poor cause they have no service. If it continues like this I will have to terminate my ADSL line due to Telkom cause I'm paying mweb for a I don't receive due to Telkom's incompetence. I am really now angry and frustrated with these idiots working there and can not deliver a service which I pay for. Something has to to be done about them cause they are in clear violation of the consumer protection act now as well.