RP
Ruan P

1 reviews | Active since Dec 2014

30 Apr 2016, 13:55

25th February - 30th April adn line is still disconnecting.

Like the title says, on the 25th February i made a report to my ISP(Afrihost) that the line disconnects , had no response up until the 4th of march saying there will maybe and eventually a technician dispatched to my house, on the 4th of March i got a SMS saying my service has been restored (Bull#### story the same problem has been happening), after making a hello peter complain twice on the 18th March a technician called Richard came to my house and "repaired" my line after i wasted 60km+ of petrol to get to my house and a day of leave and he still couldnt fix my line and said a box should be replaced close to my house, suprisingly i looked the next day and the box was changed, but unfortunately i still had the problem and gave Richard the call the next day 20th he came in again(once again i had to make arrangements and sacrifices to get this done) and had a look after a while said he couldnt fix it , he will get this so called network specialist to help me , since the 25th february till 30th April nothing has happened, i called Richard again on the 29th April asking for assitance once again he said " i will call the specialist and ask him" , i told him you said that 3 times already give me the specialist number and i will call him myself he then suddenly had a excuse that he is on leave and the number is on his desk at work " i felt that was a direct lie and that he was taking me for a fat huge ride, after exchange a conversation about it he will get someone to help me, i waited the entire day and still didn't get a call when i called him again he didnt answer his phone 4 times, after that i decided to hell with it i am going to post this on every social site that i can , Telkom better fix my line i am tired of begging/asking/trying and paying a huge amount for absolutely poor **** service, Can see the picture attached the proves the line disconnects , i've done endless traceroutes /ping tests etc i even purchased a new router that cost me a extra amount. Telkom fix my line !!!!!!!!!!! DAMN SAKES HOW BAD ARE U GUYS !!!!!!!!

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Replies (7)
Telkom
Telkom's reply04 May 2016, 08:53
Official

Hello RuanDP69

Please be advised that we have sent you a email and await your response to assist further.

Regards

Noleen

Telkom Social Media Team.

RP
Ruan P's update06 May 2016, 06:27
Reviewer Update
I've responded to your mail, Although i feel this was poorly addressed.
RP
Ruan P's update06 May 2016, 16:50
Reviewer Update
Good Day, I've managed to get a test done, On the mail it states the line been running for 4 days stable( yet again don't know where they pull this #### from ;/), i wish i could add a image to this reply, but to put it bluntly, 10mbps line, and im getting 3.84mbps, with a ping of 285 locally this is not even europe or america simply local. Do you guys think i am a idiot ?
RP
Ruan P's update07 May 2016, 08:52
Reviewer Update
Good Morning Please note Line disconnected 10:48AM Saturday 07/05/2016. Once again line is not stable but yet telkom says otherwise !
RP
Ruan P's update11 May 2016, 19:04
Reviewer Update
It has been 5 Days no response. What the **** can you do about this they simply do not give a ****. Wow they responded did something get done nope, just a simple reply that does not help anyone.
RP
Ruan P's update12 May 2016, 08:08
Reviewer Update
So they finally rep**** after 8 days of the initial Email, Funny enough they were quick and ****y to tell me "apparantly my line is stable" after i sent them the proof and the exact time when my line disconnected they take ages to reply, then after 7 days they tell me no i have to go through my ISP afrihost to get an update, ( This is showing me either no update nor any effort to assist me and why could she(Noleen) tell me my line is apparantly stable but yet when i send proof QUIET ! ), This is getting to a point that is not even considered bad service it is purely pathetic i cannot s**** to explain my frustration ! i will be paying Telkom a visit on Sa****ay as i am tired of this **** !. Telkom Please reply to this i want to see your oh so clever ****y reply now. oh and i have proof on my mails for this i can show it all from the March till now.
RP
Ruan P's update15 May 2016, 10:51
Reviewer Update
So i get a response from afrihost saying they cannot help me with my faults at telkom, since telkom cant help, WHO THE HELL MUST I ASK FOR THEN , MUST I ASK THE GUY AT MCDONALDS because clearly this idiots are passed stupidity to help themselves MAYBE THE GUY AT MCDONALDS CAN !