NP
Nadeem P
1 reviews | Active since Aug 2011
17 Oct 2017, 09:07
25 GB Missing LTE DATA
Case number: ********** 1
I have a LTE data contract with Telkom where I get 20+20 GB of data monthly. On the 5th Oct 2017, my data balance showed 15GB left, which means 25GB just went missing. I called the call centre and they said that they could see the problem, that only 3GB was used but it showed 25GB on the client portal. Its the 17 Oct 2017 today and I have called in 5 times to find out what is happening and how they going to resolve the matter. I run a small online business and have to be online everyday. Today I am out of data and my business is standing still. I don't know why it is taking this long for this matter to be resolved. Please Help!!
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Replies (2)
Telkom's replyOfficial
23 Oct 2017, 11:26Hi nadeempetersen,
Thank you for making contact with us.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use, restrict the background data and clear the browser history.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply23 Oct 2017, 11:26
Official
Hi nadeempetersen,
Thank you for making contact with us.
Please be advised that as per our findings with your query, the data was used and charged correctly,
you are advised to turn off data when not in use, restrict the background data and clear the browser history.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
NP
Nadeem P's updateReviewer Update
25 Oct 2017, 08:35Hi,
This is not an acceptable answer.
When I spoke to your call centre agent on the 5th October 2017, she confirmed that she could see a irregularity in the data usage. She said that in her system she could see that 3GB was used and on the online client interface she could see 25GB was used.
If you claim that the data was used, please provide me with a full data usage report. I want to see what websites was accessed from the 1st to the 5th October 2017.
I am extremely unhappy with this answer as its it only in Telkom favour, please do a thorough investigation and provide me with a full report.
NP
Nadeem P's update25 Oct 2017, 08:35
Reviewer Update
Hi,
This is not an acceptable answer.
When I spoke to your call centre agent on the 5th October 2017, she confirmed that she could see a irregularity in the data usage. She said that in her system she could see that 3GB was used and on the online client interface she could see 25GB was used.
If you claim that the data was used, please provide me with a full data usage report. I want to see what websites was accessed from the 1st to the 5th October 2017.
I am extremely unhappy with this answer as its it only in Telkom favour, please do a thorough investigation and provide me with a full report.