AP
Anita P
1 reviews | Active since Dec 2015
05 Jan 2016, 11:32
25 days and still no working landline or ADSL
643CTK111215 / 148CTK221215<br> <br> As previously reported, both our landline and adsl has been down since the 11th of December. I have phoned Telkom 2-3 times per day to no avail. Yesterday, for the first time, a technician phoned at 15:08 stating he'd be here within 40 min. He never pitched up. <br> <br> I have already called 3 times this morning and no one can let me know if and when the technician will come. This can surely not be acceptable levels of service. <br> <br> Will be cancelling the service at the end of today if no one pitches.
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Replies (1)Telkom's replyOfficial
05 Jan 2016, 14:42Hello nitz1979,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM180518
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM180518
Regards
Luleka
Telkom Social Media Team
Telkom's reply05 Jan 2016, 14:42
Official
Hello nitz1979,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM180518
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM180518
Regards
Luleka
Telkom Social Media Team
