25 days and still my phone is not working

25/12/2017: Reported landline out of order. Ref ********** 1 Phoned almost daily – no technician assigned. Can only escalate after 5 days. 2/1/2018 Phoned and escalated the fault :Esc. No ********** 4/1/2018 tried to escalate again. Got given Esc no ********** . Found out later that this was just to fob me off – this number belonged to another telephone number!!!!!! 4/1/2018 My line was “Fixed”. Fault closed. Technician never ever bother to phone my number to check if it was indeed fixed. I phoned that evening to say it was not working still, the call centre guy said he will have to open a new fault. 8/1/2018 Phoned again – realized I did not get a new ref no on the 4th. Spoke to Sybil who said a new fault had not even been logged. 2nd escalation was false. She then did a new reference number ********** 1, and said she was attach my old escalation number to it. 9/1/2018 Precious.No technician assigned yet. Asked for a manager – spoke to Nomsa who said she will email an escalation and phone me back. No call back (NATURALLY!!) 10/1/2018 DAY 18 . No technician assigned. Cannot escalate because the fault is not 5 days old yet. No, it is only 18 days old!!! Askekd for a manager. Was sold Sumile will phone me back when she’s not so busy. I said no, they don’t call back, I want to talk to her now. “Hold on” …… was on the line for 18 minutes in total, and suddenly the call was cut. All the call centre operaters are interested in is you doing a survey at the end of the call. As for the “technical department”, I have no words. WHO fixes something and does not check it first before saying it is fixed. I have used up all my free minutes on this fault, and today went into R15 money over and above my limit. Received a call from Telkom who say they will send a technician. I have checked the instrument – attached 2 other phones, so it is not the instrument. Perhaps it is the little box that Telkom installed that you plug the line in? We will never know because the Technician just dabbles with something at the main box and then says your line is fixed. 16h00. Naturally, no technician has called. 12/118 Day 19 - so called technician assigned and is working on my line. Still no phone 13/118 Told it is a bulk fault - handed over to the cable company - AGAIN. 15/1/18 Assigned to a technician working on it. DAY 25 18/1/18 NOTHING. Needless to say no feedback AT ALL from Telkom except on their facebook page who keep saying they are following it up. I have used all my minutes and money on my cell phone phoning Telkom every day. That line is now suspended to using my husband's cell time up. SHOCKING, SHOCKING , SHOCKING. If not fixed by Monday I am taking the line out.