LS
Lazola S

1 reviews | Active since Feb 2012

17 Nov 2015, 12:10

24hrs later Sim still active & No simswipe for me

after my phone went missing on monday, called telkom to suspend the number. as usual i got the yes sir my pleasure sir all is done, just buy a sim card and call us we will remove the suspension and do a sim-swipe within seconds. <br> <br> to my surprise when i called this morning to do a sim-swipe, my sim was still active somewhere. a sim-swipe could not be done, i was advised that it will take 78hrs for me to be able to do a sim-swipe. <br> <br> iam not asking for special treatment, i just need the number i use for my business to be in my control and not in someone else's control. as a broker my number is very important to me, i bank on it, pay my agents with it, get my business through it. waiting for another 78hrs for a simple sims-wipe is being hung out to dry...<br> <br> totally uncalled for telkom. [Email Removed]

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 13:14
Official
Hello lazolas,

Thank you for making contact with us.

Please be assured that this matter is being attended to, feedback will be provided.
Your reference number is SM168554.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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