24 MONTHS AGREEMENT & CANCELLATION PROTOCOL

24 months contract agreement with Telkom 8ta data product. The 24 months contract ended in October and I was advised by Telkom 8ta 081 180 line that even though I have 24 month contract I still need to send an email 30 days before end date and advise Telkom that I will not be renewing the contract in which I had done so accordingly .<br> <br> Throughout the contract the connection services was non-existent and logged several calls with Telkom 8ta mobile but there was no solution.<br> <br> I visited Telkom branch to confirm that I have sent numerous emails that are being ignored and that I do not want to renew the data contract and I was told that I have an outstanding balance and I am liable as it is increasing monthly because cancellations refuses to cancel the contract until they speak with me telephonically<br> <br> 8ta must cancel the contract as per the 24 months agreement and follow the instructions as per my numerous emails and write off any outstanding balance accumulated from Nov 2015 as my contract ended Oct 2015 and cancellation emails sent in September accordingly, they must respond via email.<br> Frustrated former customer, they must just listen to the customer <br>