24 hour service line LIE

I have been attempting to setup my Telkom email account with no success. I keep receiving a username and password error message. However, no assistance is available online or via the technical support number 10215 which is meant to be a 24 hour helpline -but is engaged for 24 hours instead.<br> <br> The websites are NO help - one of the sites urge you to follow a 4 step process to resetting a password - but the site does not allow you to progress after step 1. One of the sites appears to be an email password reset site but when you go in, it asks for your internet password? <br> <br> This is meant to be a simple enough process - but the username and password that I have always used is suddenly not acceptable - and I cannot find out WHY because Telkom has taken the 24hour technical assistance lines off the hook for the weekend. <br> <br> Else is there just 1 line available for technical support....and that is why its constantly engaged?? Or is it constantly engaged because thousands and thousands of Telkom users constantly need technical assistance and every single line is thus constantly engaged?? <br> <br>