2310 instead of 1268

I went into your Cape Town branch last week of which I was advised by the consultant who logged my call that I would be contacted within 24 hours of which a week has elapsed and no one has called. To top it all off I received an sms stating that I would receive a call within 2hours as that is the standard time after logging my call. I even tried calling the contact centre of which I held for more than 40 minutes before I dropped the phone with the voice prompt constantly telling me that there is delays in your service. The reason why I even logged this problem is that our home number is *** of which we were surprised when the phone didn't ring at home but when you call it rings until a gentlemen called and the phone rang of which he wanted to speak to someone that does not reside at our home address and of which he attempted to dial the telephone number, a number of times and he was adamant that he dialled the correct number after we asked him what number he called as the phone only rang when he called he advised that he was dialling ***. My mother went to report this incident at Promenade, Mitchells Plain of which a consultant advised that they no longer accept faults.