22 DAYS AND STILL NO FEEDBACK PHONE REPLACEMENT

I booked a brand new phone in 3 weeks ago. (Instead of replacing it immediately they said it has to be booked in) its been 22 days and the only update i get is if i make a call to them.<br> <br> I'm tired of this. it is frustrating and nobody is helping. the manager at the pavillion branch is of no help. he always promises to phone me but i have yet to receive a call. he even refused to give me the number to the person that he reports to. PATHETIC. i have been debited twice yet i have no phone. I AM TIRED OF GENERIC RESPONSES I KEEP ON RECEIVING FROM TELKOM.