21CNK250715 No help frm Telkom after fault logged

My ADSL and telephone lines both went dead on saturday morning 25/07/2015. I logged a fault at 08h25 online, and since then have only received 2 smses, one immediately to confirm the fault log and another on the 28/07/2015 to say the fault is in hand with the repair division. I received no calls from any technicians, not did i get any joy from calling the 10210 number to speak to an operator regarding the fault. The call was disconnected while being put on hold for an operator. I've had reason to praise telkom in the past because in all honesty, all the faults that i logged were attended to promptly, and within 2-3 days. This is the first time that i've had no telephonic correspondence from them, and its totally unacceptable. I also escalated the fault online, with no results either.<br> <br>