21 working days for quotation for contract cancellation

<p>I have a LTE Contract. I recently moved to a new area and the area has no LTE Coverage. I have 5 months left on the contract. I am interested to go over to an ADSL contract. I completed a Consumer Request for Contract and Service Cancellation form to cancel the LTE Contract. the form with a copy of my ID was sent to them. A week has past and no answer from Telkom. Phoned them and their excuse is that it takes 21 Working Days to get a quotation. What is interesting is that at Vodacom I also had a 3G old Contract. also had 4 months left on the contract. I walked into the Vodacom store and within 20 minutes I had a quotation, paid them and had the contract closed. So please tell me why the hell does it take 21 working day to get a quotation and to get the contract closed? do they really run that an old system database that they can not give you a quotation or assist you to close a contract.</p> <p> </p> <p><br />They have the most unsupported help desk between all service providers.</p>