21 pointless hrs on the phone with Telkomsa.

Called Telkom on 12 Aug for an upgrade from 2 meg spped to 10 Meg upcapped Was told by Telkom on 19 Aug that the job was completed and billing for the service has started but our speed stays at 2. To date we have spent TWENTY ONE hours+ on the phone - listening to Telkom-music and talking to many, many people. Latest - Told that the exchange is delivery 10 Mbps but our account remains at 2 speed - means we cannot receive the bandwidth we require. Every time we talk to the Tech Dept they say that Sales must release the line. When we call Sales they says Tech dept must release the line. Now what! NO ONE IS REALISING the FLPPIN line ! We need this service up and running ASAP. Telkom - please - helllllp us. Very desperate to get this done.