21 days to transfer a fixed line, really TELKOM?

The fixed Telkom line was held in the name of mother who passed away. Wanting to change it to the name of father (94 years old) I am told by the staff member in the Paarl office that he must personally come in and sign. He lives in Pretoria. I am in the western Cape. Alternative: register the line in my name. Done. informed that it takes 72 hours for the line to be transferred to my name. When that is done I want to transfer the line from Pretoria (where father live till 31 January) to Bloemfontein, where he'll live from 1 February. Transfer cannot take place in office, I am told. Phone 10213. I phone 103 hours later. No, fixed line is still in name of dead mother the operator says. Phone 10210, I am told. I phone: no, phone is still not transferred to me. It takes up to 21 working days, I am told. My questions to Telkom are: 1) how long does it take to transfer the line from dead mother to me? 2) What is your policy on SERVICE to clients?