21 Days of no Service

So frustrated with Telkom. We have a business uncap ADSL Telkom line for over 4 years now. On the 30th of November our internet and telephone line dropped. We called and reported the fault with Telkom and we received a fault reference. We our now on two fault reference numbers and one escalation number and still we have not been assisted, our internet and telephone is still down. I asked on the 10/12/15 and 17/12/15 for a call center agent from Telkom if a supervisor can call me, still not a beep. I called Telkom 8 times, each time holding over 20minitues a go.Whilst I'm typing this, I'm currently holding over 30minitues to speak to a supervisor (Refilwe Mala). Should there be any other ADSL service looking at this post and wants business of a ZAR2000 per month than please contact me....in the Meyerton area. Telkom just cut my call after 35min!!!!...the lagent name is Npho Nabene...****