200GB + 200GB ( R1055 ) not reimbursed

My contract with Telkom had ended in July, when i called in on the 19th or 20th of August to cancel my contract, i spoke to a consultant who has advised that my number will automatically be migrated to Prepaid as i had wished to use it again. On the 21st August I purchased 200GB + 200GB LTE worth ( R1055 ), on the 22nd August my router was not in service and i called in again same day and i was told my number is cancelled and cannot use it because its greyd out. Was again advised that i should go in store to make it prepaid. I had lost my entire data then. I have beeing trying to sort this problem out for 2 weeks now, spoke to almost 20 consultants and getting different stories every time, 2 cases of my story has been issued and not resolved. I have decided to go Legal against Telkom.

Muzi Mathebula ***