20% of my 10Mb Line for a week

<p>I have reported a fault (#569 340 543) on the 5th of October.</p> <p>The follow up is really great: I get a call from a Telkom manager everyday to hear if it has been resolved.</p> <p>The service however is bad, since it never gets resolved.</p> <p>My question:</p> <p>1. When will it be fixed?</p> <p>2. Will I have to pay for this week where I had to use alternative internet to run my business from?</p>