KR
Keith R
1 reviews | Active since Oct 2012
09 Jun 2019, 20:14
20 meg Fiber line not allowing me to stream
I had a 10 meg fiber line installed just over 2 years ago . I had endless problems with streaming esp on DSTV now. Telkom convinced my to up my line to 20 megs....still struggling with the dreaded circle on my TV going round and round. I have made numerous calls to Telkom who have checked the link ne and reset my port almost MONTHLY. Finally the tell me that they have had a lot of problems with D link routers and I should change it at Telkom store. Telkom store wants me to pay another R1000 for a new router ( another D link!) why must Ikeep paying for a service that does not work...come on Telkom sort out my Fiber line one and for all
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Keith R's updateReviewer Update
10 Jun 2019, 18:49O I forgot to mention....I wanted to purchase a new data bundle with a free WiFi router at the Gateway Telkom store on contract recently . I have had numerous contracts with them over the last few years for myself, my wife and my children for phones iPad, data etc and have NEVER EVER skipped an installment or even been late with a payment. I was told I could not get the contract as they were told to do a credit check on me......by who I asked...the consultant showed me the note placed by admin/ management on my account requesting this. When I enquired why I was told because of a previous complaint where Telkom had to refund me for overcharging my account.....so it seems you get punished for complaining....MTN were thrilled to have me as a new customer.....just saying
KR
Keith R's update10 Jun 2019, 18:49
Reviewer Update
O I forgot to mention....I wanted to purchase a new data bundle with a free WiFi router at the Gateway Telkom store on contract recently . I have had numerous contracts with them over the last few years for myself, my wife and my children for phones iPad, data etc and have NEVER EVER skipped an installment or even been late with a payment. I was told I could not get the contract as they were told to do a credit check on me......by who I asked...the consultant showed me the note placed by admin/ management on my account requesting this. When I enquired why I was told because of a previous complaint where Telkom had to refund me for overcharging my account.....so it seems you get punished for complaining....MTN were thrilled to have me as a new customer.....just saying